Security Notice

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Privacy & Security Commitment

At Spy Health, safeguarding the confidentiality, integrity, and availability of patient data is not just a regulatory requirement—it is a core pillar of our operational philosophy. We understand the sensitivity of Protected Health Information (PHI) and the immense responsibility that comes with processing patient-related data shared with us by healthcare clients.

We are fully committed to implementing and maintaining robust security protocols that ensure all health data entrusted to us is handled with the highest levels of professionalism, compliance, and care.

What We Protect

Our coding services involve the handling of clinical and administrative data such as:

This information is critical for accurate medical coding—but it’s also deeply personal. We treat it as such.

Our Security Practices

HIPAA & HITECH Compliance
We operate in full compliance with HIPAA Privacy and Security Rules, and follow the data safeguarding practices recommended under HITECH to prevent breaches, misuse, or unauthorized access.
End-to-End Encryption
All data transmitted to or from our systems—whether via FTP, email, or client portals—is encrypted in transit and at rest using industry-standard protocols (e.g., AES-256).
Role-Based Access Controls (RBAC)
Access to client data is governed by least-privilege principles, ensuring only authorized personnel can interact with sensitive information based on their responsibilities.
Secure Infrastructure
Our systems are hosted on secure, firewall-protected environments with multi-layer authentication, intrusion detection, and regular security patching.
Employee Confidentiality & Training
Every team member, from coders to project leads, signs a legally binding confidentiality agreement and undergoes routine training in HIPAA compliance, cybersecurity hygiene, and PHI handling.
Audit Logs & Monitoring
Activities within our systems are logged and monitored continuously to flag anomalies, prevent data leaks, and support audit-readiness at all times.
Data Use Limitations
PHI and associated client data are used exclusively for delivering contracted services. We do not sell, reuse, or share any data with third parties for marketing or non-compliant purposes.
Incident Response & Breach Protocols
Should a data incident occur, Spy Health follows a structured response plan including notification, containment, investigation, and corrective action—fully aligned with federal breach notification rules.
Data Retention & Secure Disposal
We comply with agreed-upon client policies for data retention and ensure secure deletion of PHI upon contract termination or expiration, leaving no digital trace.

Earning Trust Through Compliance

Our clients—including physician groups, hospitals, labs, and health plans—trust us because we invest in people, processes, and technology that prioritize their regulatory compliance and patient trust.

By choosing Spy Health, you’re partnering with an organization that brings precision to coding, and discipline to data protection—every day, without compromise.

Ready to Elevate Your Healthcare Operations?

Partner with Spy Health for expert medical coding and revenue cycle management solutions. Our team is here to support your growth with precision and reliability.

Why to choose Spy health

We Understands Coding Challenges

30% Revenue Loss. 40% Care Impact. 60% Error Risk. Accuracy in Coding Isn’t Optional—It’s Strategic.

Accurate Coding. Better Revenue.

98% accuracy — Compliance & revenue <2% denial — Better approvals.

Rapid Turnaround

24-hour turnaround — Fast charting 100% backlog cleared — Workflow optimized.

Expert Medical Coders

800+ Experts. One Mission: Flawless Insurance Coding That Drives Results

Compliance and Auditing

40% Less Audit Risk. 35% More Accuracy. 35% Fewer Denials. When You Code with AMA Standards, You Code with Confidence

Custom Solutions

Personalized to meet your practice's specific coding needs to improve efficiency.

Reduced Denials

25% Fewer Reworks. 30% Less Resubmission. 35% Drop in denials. Accuracy Isn’t Just About Codes—It’s About Efficiency, Savings & Trust

Multi-specialty coding

We understand the complexities of accurately coding medical procedures across specialties.

What services does your Spy health provide?

We offer end-to-end medical coding, billing, and revenue cycle management (RCM) solutions.

What specialties do you support?

We cover all major specialties including Payor-side, provide side and hospital coding with covering both inpatient and outpatient charts of all specialities.

Are your coders certified?

Yes, all our coders are AAPC or AHIMA certified with extensive industry experience.

How do you ensure coding accuracy?

Through multi-level quality audits, CDI integration, and continuous coder training.

Do you follow HIPAA compliance?

Absolutely. We adhere strictly to HIPAA and all applicable data protection regulations.

FAQ

Got questions? We’ve got answers.

Have questions about our services or how we work? We’ve compiled answers to the most common queries to help you better understand what Spy Health offers and how we can support your healthcare organization. Whether you’re new to medical coding and RCM or looking to switch providers, our FAQs are here to guide you.

Call Us

+1 (732) 762 6849

Mail Us

sales@spyhealthrcm.com