Denials

Denials

In working claim denials, we understand that each claim denial is unique and requires focused efforts to resolve the issue. At Spy Health, we bring strong capabilities in A/R and denial management.

 Our denial management services include:

  • Denials Processing:
    • Understanding the typical denial reason codes, i.e., both ANSI and payer-specific denial codes
    • Analyses root cause of each claim and files appeals with insurance companies
    • Where appropriate, transferring the responsibility for payment to secondary insurance or patients as appropriate.
  • Trending of denials and creating automated workflows
  • Denial analysis and underpayment reviews
  • Clinical denials – review and appeals. We correct medical codes, provide clinical documentation, and file appeals in payer-specific formats.
  • Appeal Templates automation
  • Training of clinicians and revenue cycle team on preventing denials
  • Focus on denial prevention through root-cause analysis